At Samuel Sketch, we are dedicated to delivering your creative supplies safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we handle processing and delivery for your orders.
Worldwide Delivery
We proudly offer worldwide shipping to ensure that artists and creators everywhere can access our Jewelry Making, Knitting & Sewing, and Painting & Drawing supplies.
Order Processing Time
All orders are processed within 2 to 4 business days after confirmation. You will receive a confirmation email once your order has been packed and is ready for dispatch.
Delivery Time
Delivery times vary depending on your location. Typically, international orders arrive within 7 to 20 business days, while local deliveries may take 3 to 7 business days.
Cash on Delivery
We operate exclusively on a cash-on-delivery (COD) payment method. Please ensure that the recipient is available to make payment at the time of delivery to avoid any delays or failed deliveries.
Order Tracking
Once your order is shipped, you will receive a tracking number (if applicable) via email so you can monitor your package’s progress.
Packaging
All products are carefully packed to ensure they arrive in excellent condition. If you receive a damaged or tampered package, please report it immediately to [email protected] with photos of the packaging and item.
Delays
While we strive to meet our estimated delivery timelines, unforeseen circumstances such as customs delays, weather conditions, or local courier issues may occasionally cause delays. We appreciate your patience and understanding in such cases.
Incorrect Address
Please ensure your shipping address is accurate before confirming your order. Samuel Sketch is not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have questions or concerns about your order’s shipping status, please contact us at [email protected].