At Samuel Sketch, we want every customer to be fully satisfied with their purchase. Our Return and Refund Policy explains how we handle returns, exchanges, and refunds for orders placed through our website.
Eligibility for Returns
We accept returns only for items that are defective, damaged, or incorrect upon arrival. To be eligible for a return, your item must be unused, in its original packaging, and reported to us within 7 days of delivery.
Non-Returnable Items
Due to the nature of our creative supplies and materials, certain items such as paints, yarns, fabrics, or opened art tools cannot be returned once used or unsealed. Please contact us if you are unsure about an item’s eligibility.
Return Process
To initiate a return, contact our support team at [email protected] with your order details, a brief description of the issue, and clear photos of the product if applicable. Once approved, we will provide instructions for the return process.
Refunds
Refunds are issued only after we receive and inspect the returned item. If your return is approved, a confirmation email will be sent, and your refund will be processed through your original payment method—cash on delivery refunds will be handled via direct coordination with our customer support team.
Late or Missing Refunds
If you haven’t received your refund after confirmation, please contact our support team at [email protected] for assistance.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, please email [email protected] within 7 days of receiving your order.
Order Cancellations
Since we operate on a cash-on-delivery basis, you may cancel your order before it has been shipped by contacting us as soon as possible. Once your order is dispatched, it cannot be canceled.
Contact Us
For any return, refund, or exchange inquiries, please reach out to [email protected].